Privacy Policy
Effective date: April 2024
Lanova Technology Consultancy Co., Ltd (“Lanova”, “Company”, “we”, “our”, or “us”) is committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your information. This Privacy Policy explains how we handle personal data when you interact with our website, AI-powered systems, and services. By using our website or engaging in our services, you consent to the practices described in this policy.
Please read this Privacy Policy carefully as it will help you make informed decisions about sharing your personal information with us. If you have any questions or concerns about our policy or our practices with regards to your personal information, please contact us at the email in the “Contact us” section.
What information we collect via website access
When you access and interact with our website, we may collect certain information that you choose to provide, as well as data generated through your usage. This includes personal information such as your name, email address, phone number, and company details when you submit forms, send inquiries, request a demo, or communicate with us. If you engage with our AI agent Dana through the website, we may also collect the content of those conversations to better understand your needs and improve our services.
In addition, we automatically collect certain technical information when you visit our website. This may include your device type, browser, IP address, and how you navigate and interact with different pages. We also use cookies and similar tracking technologies to understand usage patterns and enhance your browsing experience.
Where applicable, we may collect data generated through your interactions with our AI systems, including your questions, inputs, and responses, as well as general interaction patterns and preferences. This helps us improve the relevance, performance, and usability of our AI-powered features.
2. How we use your information
We use your information to provide, improve, and operate our services effectively. This includes developing and delivering our AI solutions, responding to your inquiries, and providing the support you need when engaging with us.
Where you have provided information, we may also use them to share updates, product information, or services that may be relevant or of interest to you. In addition, we use collected data to generate insights and analytics, enhance overall user experience, and ensure that our systems and communications remain relevant and effective.
We also analyze how visitors navigate different sections of our website. This helps us better understand user behavior and continuously improve the structure, content, and usefulness of our website.
Disclosure of your information
Access to the information you provide through our website is limited to authorized personnel within Lanova who need it to respond to your inquiries, provide support, or improve our website and communication.
We may share your information with trusted third-party service providers who support the operation of our website, such as hosting services, analytics tools, and communication platforms. These parties are required to handle your information securely and only for the purposes outlined in this Privacy Policy.
As our website may be supported by global technology infrastructure, your information may be processed in locations outside of Vietnam. While data protection standards may vary between jurisdictions, we take reasonable steps to ensure that your information is handled in accordance with this Privacy Policy.
We may disclose your information if required to do so by law or where such disclosure is necessary to protect our legal rights.
Except as described above, we do not share, sell, or distribute your personal information to third parties without your consent.
Data storage & security
We take appropriate measures to protect your data from unauthorized access, loss, or misuse. This includes using secure infrastructure, access controls, and data protection protocols designed to safeguard information throughout its lifecycle.
While we take security seriously, it is important to note that no system can guarantee complete security. Any transmission of data over the internet carries inherent risks.
Cookies and tracking technologies
We use cookies and similar technologies to improve your experience on our website.
These tools help us understand how users interact with our site, remember your preferences, and optimize performance. Cookies do not identify you personally, but they allow us to deliver a more seamless and personalized experience.
You can manage or disable cookies through your browser settings at any time.
Your rights
Depending on your location and applicable laws, you may have the right to access, correct, or request the deletion of your personal data.
You may also have the right to restrict or object to certain types of data processing, or to withdraw your consent where applicable.
If you would like to exercise any of these rights, please contact us using the details below.
Third-party links
Our website may contain links to external websites for your convenience or reference.
Please note that we do not control these websites and are not responsible for their privacy practices. We encourage you to review their policies before providing any personal information.
Updates to this policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements.
Any updates will be posted on this page, and the effective date will be revised accordingly..
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
Lanova Technology Consultancy Co.,Ltd
Email: info@lanova.com.vn